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Booking Fee Information

Booking Fee Information

Booking Fee Information

Our fees in previous years have always been included within the Ticket Price. However, recently we have made the booking fees more transparent to our customers.

When you’re booking with us, whether it's online, in person or over the phone, a 10% booking fee is applied to the face value of the ticket to cover the processing costs for the booking.

There are two ticket delivery options. Customers can collect their tickets from the venue box office at no extra charge. Customers who wish to have their physical printed tickets posted to them will also pay a delivery fee covering the associated costs of fulfilment. This means the total price you pay for a ticket is made up of:

  • The face value of the ticket
  • The order processing costs (10% booking fee on the face value of the ticket)
  • Delivery fee (if applicable) for posted tickets - £2 per order

We know no one likes to pay extra costs, so we do everything we can to keep our fees as low as we can, while still being able to offer you the best possible service.

These booking fees are subject to Gloucester Rugby matches and events only. Events hosted by external companies may be subject to additional fees and charges

For more information, please click here to email the Customer Services Team and they will be able to answer any additional queries you may have.