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Help & FAQ's

Help & FAQ's

How do I login?

To login you will need either your customer number or email address, and your password. Your customer number will have been emailed to you by Gloucester Rugby.

How do I reset my password?

If you have forgotten your password please use the forgotten password link to send an email with a link to reset you password. You have 30 minutes in which to reset your password. After this time, you will need to use the forgotten password link again to send a new email.

Do I get my tickets sent to me or do I pick them up?

Your tickets will be posted to you up until 3 days before the match, after this they will be available to collect from the ticket office until 3 hours before kick-off on the day of the match. If you wish to collect in the 3 hours prior to kick off, please go to the ticket collections booth located outside and adjacent to the ticket office.

What do I need to bring to collect my tickets?

You will need to quote your name and the first line of your address.

Where do I pick my tickets up from?

The ticket office is accessed from the main carpark at Kingsholm Stadium on Kingsholm Road.

The Ticket Collections booth is located in the car park, adjacent to the ticket office. If you are collecting from the Ticket Collections point on a match day, tickets are ordered according to surname so please queue to approach the appropriately labelled window.

Can I sell on my season ticket for this game?

There is not currently any facility to sell on season tickets. This is something we are hoping to introduce at a future date.

Do you have any disabled parking?

There is no disabled parking onsite. However, there are blue badge parking spaces on the surrounding streets and, if applicable, people can be dropped off and collected in the main carpark.

What is the postcode for the park and ride?

Tesco Car Park - St Oswalds Retail Park -  St Oswalds Retail Park, St Oswald's Rd, Gloucester, GL1 2SR.

£3 to park and £1 return ticket to use the shuttle bus. Funds raised from the Tesco Car Park go directly to the Gloucester Rugby Community CIC.

EDF Energy at Barnwood - EDF Energy overflow car park offices are located on the eastern side of Gloucester, about two-and-a-half miles from the city centre, just off the A417 bypass – pdf map

For more information on how to find us, visit our offical website